Sinocare iCan App Terms of Use
To fully protect your rights and interests, we have made the following updates:
• Updated clause 3.3 and 3.4 of the section “USER ACCOUNT AND CREATION PROCESS” based on the addition of phone number and third-party account login methods.
• Updated clause 4.2 of the section “USE OF THE ICAN APP”.
• Added clause 6.8 of the section “ WARRANTY AND LIABILITY”.
• Improved text clarity and phrasing.
Effective from: July 2025
Click here to view the previous version
These Terms of Use (as updated from time to time, the “ToU”) of Changsha Sinocare Inc. (“Sinocare”, “we”, “us”) apply to the creation of a user account (“User Account”) for the use of the Sinocare Continuous Glucose Monitor System App for mobile phones (“iCan App ”) and stipulate the terms and conditions for the use of the iCan App. The use of the iCan App and the User Account are mandatory to be able to use Sinocare’s glucose sensor and transmitter (collectively as the “ Product ”) for measuring and monitoring glucose levels of diabetics. The Product in connection with the iCan App assists diabetics in measuring, displaying and monitoring their current glucose levels, in identifying long-term glucose trends and developments based on their glucose levels, and warns diabetics if they become hyperglycemic or hypoglycemic and thus reach life-threatening states.
These ToU, applicable to the creation of a User Account and the use of the iCan App, shall exclusively govern the relationship between any individual who created a User Account for the use of the iCan App (the “ User ”) and Sinocare. In the relationship between the user and Sinocare, these ToU apply exclusively to the use of the iCan App. The application of terms and conditions of the User is expressly rejected, even if the User expressly refers to their application.
1.1 Subject to these ToU Sinocare offers to Users to create a User Account and use the iCan App in connection with the Product to measure and monitor their current and long-term glucose levels, as well as to share the data collected by the Product and the iCan App with physicians, healthcare professionals or other healthcare service providers (each a " Health Care Professional ") by transferring such data with the User’s consent to Sinocare’s iCan Review Healthcare Service Management System Software, which is available separately for Health Care Professionals (" iCan Review "). Users can also share their live glucose levels with selected family members and friends who have downloaded the separate Sinocare Reach App. These ToU stipulate the terms and conditions for the creation of a User Account and the use of the iCan App. These ToU constitute the user agreement for the use of the iCan App between the User and Sinocare after the creation of a User Account (“ UserAgreement”).
1.2 These ToU govern the mutual rights and obligation with respect to the provision and use of the iCan App.
1.3 Sinocare is not a healthcare professional and does not provide medical, health or other professional services or advice in relation to the User. We do not verify the accuracy of the health and user data as defined in our privacy notice for the iCan App. The current and applicable privacy notice can be found here: iCan App Privacy Notice.
1.4 The use of the Product and the iCan App does not replace proper healthcare and the regular consultation with healthcare professionals such as physicians. Should Users feel unwell, experience pain, or notice any other abnormality that may be related to their health, it is the User's sole responsibility to urgently consult a physician or other appropriate medical care. Sinocare cannot give appropriate medical advice and recommends that Users consult a physician or other medical professionals. In urgent or life-threatening cases, Users should dial the local emergency number of the country where they are currently located.
1.5 At their own responsibility, Users may also share data collected during the use of the Product and the iCan App with their physicians, healthcare professionals or other healthcare service providers for the purpose of receiving medical treatment and advice. When Users, at their sole discretion, decide to consent to the sharing of such data with their Health Care Professionals, the data will be transmitted to the iCan Review software hosted securely on AWS servers, which is available separately for Health Care Professionals. The Users are free to decide with which healthcare professional, physician or other healthcare service providers they want to share their data and may withdraw their consent freely at any time with effect for the future. The User can only share their data with Health Care Professionals who use iCan Review. iCan Review supports Health Care Professionals to obtain glucose data of their patients and provides them with a comprehensive, convenient and accurate glucose monitoring and management solution through visual charts and professional algorithms. iCan Review assists Health Care Professionals in viewing, analyzing and evaluating User glucose data for more effective diabetes management and treatment. The data transmitted to iCan Review is not transmitted in real time but may be delayed and subject to a working and stable mobile internet connection of the User and the Health Care Professional. The data may either be shared after invitation of a treating Health Care Professional or by sending a share request to a Health Care Professional by using their unique iCan Review team ID.
1.6 By using the “Access” function of the iCan App, Users can also share their live glucose levels with selected family members and friends who have downloaded the separate Sinocare Reach App and created a respective account. The User is free to decide which Reach App user shall have access and may at any time freely revoke the access right.
1.7 The iCan App may be downloaded from Apple’s App Store, the Google Play Store and Huawei AppGallery. The use of Apple’s App Store, the Google Play Store and Huawei AppGallery are subject to separate independent terms and conditions and Apple’s, Google’s and Huawei’s privacy notice, which are not controlled by Sinocare and cannot be influenced by us. The terms of use and privacy policy can be accessed at:
a) Apple:
• Apple Media Service Terms and Conditions:
https://www.apple.com/uk/legal/internet-services/itunes/ww/
• Privacy Policy:
https://www.apple.com/legal/privacy/policy/
b) Google:
• Google Play Terms of Service:
https://play.google.com/intl/de_uk/about/play-terms/index.html
• Privacy Policy:
https://policies.google.com/privacy?hl=en-gb
c) Huawei AppGallery:
• Terms of Service:
https://privacy.consumer.huawei.com/legal/hiapp/terms.htm?code=UK&branchid=1&language=En
• Privacy Policy:
https://privacy.consumer.huawei.com/legal/hiapp/privacy-statement.htm?code=UK&branchid=2&language=En
2.1 Upon the successful completion of the creation of a User Account as set out in section 3, Sinocare grants the User access to the iCan App and the User receives a non-exclusive, non-transferable, non-assignable, non-permanent, limited right to access and use the iCan App in accordance with these ToU and the applicable laws (“ Sinocare Services”).
2.2 In connection with the use of the Product and the iCan App, Sinocare Services include that Users:
a) measure and monitor their current and long-term glucose levels and trends;
b) transmit, retrieve and display certain information regarding their diabetes on their mobile device on which they have installed the iCan App;
c) receive warning messages and alerts in case of hyperglycemic or hypoglycemic and thus live-threatening states;
d) may voluntarily upload and store the collected data on Sinocare’s cloud servers located in Singapore using the cloud services offered by Sinocare in the iCan App;
e) may use the iCan App in offline mode without uploading their personal data to our cloud servers after the successful creation of a User Account;
f) may access and transfer this data, if uploaded to the cloud servers, to any other mobile device at any time by logging into their respective User Account;
g) perform backups of their data which are then stored on our cloud server;
h) share their uploaded anonymized data with research and development centers in the United States of America and Peoples’ Republic of China for statistical and analytical research purposes and to improve data related to diabetes research;
i) share their live glucose level data with family and friends which have an account in the Sinocare Reach App and disable access at any time.
j) share, at their discretion and at the invitation of treating Health Care Professionals, or by entering the Health Care Professional’s individual iCan Review team ID, their basic information (name, gender, email address or phone number, diabetes type, date of birth), latest glucose value, monitoring time, reaming time of the device, latest glucose curve and recorded events (e.g. diet, exercise, insulin) with such treating Health Care Professionals by transmitting this data to iCan Review.
2.3 The access and usage right granted under these ToU is generally limited to the iCan App and the Sinocare Services in their current state upon creation of a User Account.
2.4 Sinocare is entitled to introduce additional features and functions (“Upgrades ”) which may be only available upon payment of an additional fee. Such Upgrades may be subject to additional terms and conditions. If any such additional terms or fees accrue, Sinocare will inform the User accordingly of the applicable terms and fees prior to the purchase of any Upgrades.
3.1 Users may onlycreatea User Account with Sinocare for the use of theiCan App , if they purchased a Product from Sinocare’s local distributors. Users are only entitled to register a User Account if they are at least 18 years old, or at the age at which they have the legal capacity under the national law of their habitual residence.
3.2 During the creation process for a User Account, Users must accept these ToU, confirm that they have taken note of Sinocare’s Privacy Notice for the iCan App, which can be found at iCan App Privacy Notice.
3.3 When registering a User Account, Users must provide the following information during the creation process (“AccountData”):
a) their email address or phone number (depending on their selection);
b) a user name; and
c) an individual password.
The provided information must be correct and the User must be the owner of the email addressor phone number.
The User may alternatively create an account by linking a third-party account, such as Google or Apple Account. Please note that account creation may still be required when there is no matched registration record of the email address returned by the third-party provider. The user will be asked to provide a valid email address, either manually or returned by third-party provider. If the email is already associated with a different third-party account of the same provider (e.g., another Google or Apple Account), the User will be prompted to confirm whether to replace the previously linked third-party account
3.4 When logging in to their User Account in the iCan App, the User will be prompted to provide their email address or phone number and their individual password. Alternatively, where supported, the User may log in using an authorized third-party account ( “Third-Party Login”), provided it has been previously linked during account creation or associated with an existing account.
3.5 Users are obliged to keep all Account Data, in particular their email address or phone number and password, secret and carefully secure access to the User Account. Users shall ensure that no third parties have access to the User Account. The User must inform Sinocare immediately, if he becomes aware of the loss of login credentials, their mobile device with the installed iCan App, or if there are indications that the User Account has been misused. Such notice must include the User’s email address or phone number and user name and may be sent to iCansupport@sinocare.com.
3.6 Sinocare reserves the right to delete the provided Account Data after a reasonable time, if the creation process fails, remains incomplete or is cancelled.
3.7 The User Account is not transferable to a third party, as it is bound to the User, who indicated the Account Data during the creation process and successfully completed the process. In the event that the User dies, Sinocare is permitted to give the User’s inheritors access to the User Account and to provide them with the information required for this purpose.
3.8 In case the User Agreement is terminated by Sinocare or the User according to Section 7 of these ToU, the right to access and use and the iCan App shall automatically and immediately expire. Sinocare is entitled to suspend the User Account and initiate a 15-day pending deletion period, during which the User Account remains inactive. During this period, the User may not withdraw the termination request or create a new account by the same credentials. After expiry of this period, the User Account will be permanently deleted, and all associated personal data will be irreversibly erased from the cloud server, subject to retention obligations under applicable laws.
4.1 The User is obliged to use the iCan App solely for the purposes defined in these ToU and in accordance with these ToU. In particular, any kind of use is prohibited that may lead to a damage to the iCan App, Sinocare’s IT infrastructure (including its cloud servers), its distributors, third parties, other Users of the iCan App, violates statutory legal provisions or infringes any third party rights (e.g. intellectual property rights, data privacy rights). Users are not permitted to use the iCan App in a manner that is suitable to harm Sinocare, its distributors, other Users, third parties or to take advantage of or threaten the operation of the iCan App or Sinocare’s IT infrastructure (including its cloud servers).
4.2 Sinocare owns and retains all rights, in particular intellectual property rights, title and interest in and to the iCan App and all respective usage rights to the iCan App. The User is entitled during the term of the User Agreement on a non-exclusive, non-permanent and non-transferable basis to use the iCan App and its features in accordance with these ToU as well as the potentially applicable additional terms and conditions for Upgrades. The User shall be not entitled to
a) use theiCan Appfor commercial purposes or to benefit any third party;
b) use or attempt to use any unauthorized means to modify, reroute, or gain access to Sinocare Services;
c) enable unauthorized third party applications, hardware or software to access, interfere with, or modify theiCan Appor the Product;
d) sublicense any of the User’s rights under theseToUto a third party;
e) modify, copy, dissemble, decompile, translate, decode, edit, distribute, or make theiCan Apppublicly available or create derivative works of it, unless permitted by law;
f) reverse engineer or derive the source code of theiCan App, unless permitted by law; or
g) use any automated means, processes or services to access or use Sinocare Services, or to copy or scrape any data from the Sinocare Services and the iCan App;
h) attempt to circumvent technical restrictions or contractual limits in the iCan App, including by creating multiple unlinked accounts or using unauthorized tools to gain access.
4.3 The User is solely responsible to ensure that its mobile device meets the technical requirements for the use of the iCan App. Users also have to ensure that they are using the latest version of the iCan App. If the User does not update their iCan App to the latest version provided by Sinocare, Sinocare cannot guarantee that the use of the iCan App takes place with the current security standards.
5.1 Upon purchase of the Product, the Customer acquires, subject to the required minimum age of 18 years pursuant and the prerequisite of the creation of a User Account pursuant to Section 3, the right to download iCan App from the providers mentioned in Section 1 and to install it on their mobile device.
5.2 Sinocare supplies theiCan Appas a digital download on its website, which can be found athttps://www.icancgm.com/ , and through Apple’s App Store, the Google Play Store and Huawei AppGallery. To the extent that the supply of the iCan App is carried out by the providers of the aforementioned App stores, any potential delay in the supply of the iCan App (including updates) by the providers of the App store is not the responsibility of Sinocare and does not constitute any claims of the User against Sinocare.
5.3 The use and supply of the iCan App is free of charge and the User may download the iCan App at any time from Sinocare’s website or the App stores mentioned above. If in the future the iCan App should provide chargeable content, Sinocare will inform the User in due time about the chargeability.
5.4 Sinocare supplies the iCan App in its latest version and with the features and functions as set forth in Section 5.2. The features, functions and attributes of the Sinocare Services and the iCan App described in Section 2 constitute the subjective and objective conformity requirements agreed upon between Sinocare and the User.
5.5 Sinocare provides installation and instruction manuals for the iCan App along with the instruction manual for the Product. Further information can also be found in the iCan App or here: https://www.icancgm.com/.
6.1 Sinocare warrants that the iCan App conforms to the subjective and objective conformity requirements at the time of its supply and that its use by the User to the contractually agreed extent in the country of first download of the App does not conflict with any third party rights.
6.2 Insofar as the iCan App does not meet the subjective or objective requirements for conformity as stipulated in these ToU, the user shall be entitled to the statutory warranty claims such as subsequent performance, revocation of the contract, reduction of the purchase price or damages, provided that the prerequisites of these provisions are met.
6.3 In accordance with Section 6.4, Sinocare will provide updates to the iCan App, which maintain the contractual condition of the iCan App, including (critical) security updates (“ Updates”).
6.4 Sinocare provides Updates for theiCan Appas of the initial supply of theApp to an individual User for a minimum period of two (2) years and as long as Sinocare supplies theiCan App to an individual User. The maximum eligibility of an individual User to receive Updates ends with the termination of the User Agreement pursuant to Section 7of theseToU.
6.5 Sinocare informs the User on available Updates by a corresponding notice in the iCan App or on the website. In addition, providers of the App stores may inform the User on available Updates. Sinocare shall not be liable for any defect due to a failure by the User to update the iCan App of which Sinocare has informed the User, unless the failure to update is caused by defective installation instructions provided to the User.
6.6 The liability under statutory law (regardless of the legal basis) of Sinocare and its legal representatives and vicarious agents is limited to damages (a) resulting from intent and gross negligence of Sinocare, its legal representatives or vicarious agents, (b) to life, body or health or (c) resulting from the culpable breach of material contractual obligations, i.e. obligations the fulfillment of which is a prerequisite for the due performance of the contract or the breach of which jeopardizes the realization of the purpose of the contract. .In the latter case the liability shall be limited in case of slight negligence to the damage which was typically foreseeable at the time of contract conclusion.
6.7 The liability for the loss of data is limited to the effort for retrieval that would have occurred in case of regular and proper back-ups. The User is solely responsible for conducting the back-ups of the data that they entered or uploaded to Sinocare’s cloud servers through the use of the respective features in the iCan App. The User is also solely responsible for saving any information required for evidence, accounting or other purposes on a storage device independent of Sinocare’s services.
6.8 Sinocare shall not be liable for any consequences resulting from the User’ s use of multiple account creation or login methods (including but not limited to registration via mobile phone number, email address, or Third-Party Login services) which are not properly linked to a single User Account. Sinocare shall not be responsible for any fragmentation of Glucose Data, inability to access historical data, or other disruptions resulting from the User ’s creation of multiple independent accounts. It is the User’ s sole responsibility to ensure the consistency of their login credentials and the proper association of any Third-Party Login accounts with their User Account.
7.1 These ToU become binding upon successful creation of a User Account and acceptance of these ToU by the User during the creation process. The User Agreement for the Sinocare Services is concluded for an indefinite term.
7.2 The User may terminate the User Agreement at any time by submitting an account deletion request via the designated function within the iCan App. Upon submission, a verification code will be sent to the User’s email address. After confirming the request by entering the verification code, the User Account will be deactivated, and a 15-day pending deletion period will begin. During this period, the User Account remains inactive, and the User may not withdraw the deletion request or create a new account by the same credentials. Upon expiry of the 15-day period, the User Account will be permanently deleted, and all associated personal data will be irreversibly erased from the cloud server, subject to any applicable legal retention obligations.
7.3 Sinocare may terminate the User Agreement at any time by given a 30-day prior written notice without specifying any reasons.
7.4 If Sinocare has concrete indications of violations of the User against legal provisions or against obligations under these ToU, Sinocare may suspend the respective User Account until it is ensured that no further violations are committed.
7.5 In the event that the User repeatedly violates legal provisions or obligations arising from these ToU, Sinocare may permanently suspend the respective User Account. Violations of obligations under these ToU permitting permanent suspension include, in particular, the User’s obligations not to:
a) transfer the User Account to a third party or grant a third party access to the User Account;
b) provide false information during the creation process;
c) use an email addressor a phone numberthat is not owned by the User;
d) use theiCan Appin a manner that may cause damage to theiCan App, Sinocare’s IT infrastructure (including its cloud servers); or
e) violate theseToU, statutory legal provisions or any third party rights.
7.6 If Sinocare suspends a User, Sinocare will take into account the legitimate interests of the User, in particular whether the User is responsible for the violation. Sinocare will inform the User of the reasons for temporary or permanent suspension at the latest when the suspension becomes effective.
7.7 Sinocare and the User have the right to terminate the User Agreement at any time without notice for good cause. Good cause includes, in particular, if the User repeatedly violates these ToU.
7.8 Sinocare may also terminate the User Agreement, if the User decides to reject material changes pursuant to Section 9.1.
7.9 If Sinocare has permanently suspended a User or terminated the User Agreement in accordance with these ToU, the User has no right to have their suspended User Account reinstated. The User is also not allowed to create a new User Account after a permanent suspension or termination by Sinocare.
8.1 Sinocare’s current and applicable Privacy Notice for the iCan App can be found here:Privacy Notice.
9.1 Sinocare may, at its sole discretion, extend, reduce, change or completely cease to provide Sinocare Services to the Users, and amend these ToU .Any changes will only apply to our relationship going forward. In case of material changes to the Sinocare Services or to these ToU that could be disadvantageous for the User (e.g. introduction of a fee for previously free services, modifications of termination rights to the detriment of Users), Sinocare will inform the User upon a 30-day notice period. Changes become binding for the User and Sinocare if the User does not reject in writing (email is sufficient) within this deadline and continues to use the iCan App and the Sinocare Services after the expiration of the deadline. Sinocare informs the End User about this effect along with the change notice.
9.2 These ToU shall exclusively be governed by and construed under the laws of the Peoples’ Republic of China, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
9.3 Any dispute arising out of or in connection with these Terms of Use, including any question regarding their existence, validity or termination shall be resolved exclusively and without recourse to the ordinary courts of by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the then applicable Arbitration Rules of SIAC, the arbitration will take place in Singapore. The language of the proceedings is English.The parties agree that the existence of and information relating to any such arbitration proceedings will not be disclosed by either party and will constitute confidential information. Before the User may begin an arbitration proceeding, the User must send a letter notifying us of the intent to pursue arbitration and describing the claim to us. All parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
9.4 Should any provision of these ToU be or become invalid in whole or in parts or should a loophole requiring closing show up, the validity of the other provisions shall not be affected. Rather, the Parties shall be obliged to replace the invalid or unenforceable provisions with another valid provision as close to the economic effect as possible.